Shipping policy

SHARK uses independent third-party shipping carriers, freight companies, couriers, and delivery providers to deliver orders.

Production and shipping times provided by SHARK are estimates only and are not guaranteed, unless expressly stated otherwise in writing. Production time and carrier transit time are separate.

Once an order is transferred to a third-party carrier, delivery is handled by that carrier. To the extent permitted by law, SHARK is not responsible for carrier delays, accidents, loss, theft, mishandling, routing errors, service interruptions, or damage occurring while a shipment is in the carrier’s possession or control.

If a shipment is lost or damaged in transit, please contact SHARK promptly. We will assist with the applicable carrier claim where appropriate. Customers may be required to provide photographs, packaging, shipping labels, or other documentation requested for the claim.

Customers are responsible for providing an accurate and complete shipping address. Additional costs resulting from an incorrect address, refused delivery, redelivery, or other customer-related delivery issues may be charged to the customer.